Our goal is to satisfy our customers by exchange, refund, or repair, as outlined in this policy.
Items purchased on Bakuchiol.store may be returned by mail, unless stated otherwise in the list of exceptions below.
Items must be returned in the original manufacturer’s packaging, so we recommend you keep your packaging for at least the first 30 days after purchase.
There are a few important things to keep in mind when returning a product you purchased.
- We stand behind our 100% satisfaction guarantee promise
- We only accept returns on items that have been purchased directly from us
- You need to send contact our customer service prior to issuing a return
- You are responsible for creating the return label
- Print your order form and return along with the items to:
Phytobiol – Bakuchiol Serum
4790 N Powerline Rd
Pompano Beach, FL 33073, USA
Refunds will be issued in the same method of payment as the original payment (i.e.: purchase made with a credit card: a refund will be issued to the original account.) Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store.
Refunds will be processed within 14 days after the item is received in our warehouse.
Promotional Terms & Conditions:
When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
Have questions? Our Team is happy to help!
Call 24 hours a day – 365 days a year:
Message Bakuchiol Serum Awesome Team